We have been going to Micheal's for our framing for the last 2 years. The last 3 jobs have been a total nightmare. New staff this past year?? I dunno. We had Ben's Batik framed there and spent $190 on a custom frame job, this was
after 60% BTW... There was some damage on the corner which she did a quick touch up job so the scratch would not show. {This was a family heirloom that Ben got from his Uncle that passed last year.} Not a big deal, but the prior job before that one, was 2 shadow boxes which we had original sketches framed in that were bought in Monetary, Cali at a street fair. Not fine art from a Gallery but they are beautiful. The shadow boxes turned out OK but after hanging them, they fell off the wires in our room 2 months later. We took them back and the lady in charge of the dept told us that they framed them wrong and said she would re-do them... so far so good. Well, we got them back and now the front of the matting around the art was badly matted and the frame is bowing. She then blamed us for the bad choice of frame... Hmm. Give me a refund. Sadly, we had already given them a 3rd job in the middle of all that. The awesome "Liam" print Sally gave us. OMG!!!! How can you mess that up?!? It was a special order mat with a 2 inch area around it. I got it back with the frame damaged and smudged. Of course she had to blame me... Yes, I would purposely buy a crappy frame so I hang it on my wall. On top of that I can pay you to mat a print in it??? I was extremely upset. Only of course after she had me run back and forth to the car with Liam in hand to look for the receipt, she had gotten something done. By then I was pissed. I just want my money back. I'll go to Hobby Lobby! I was to the point of telling her off but Liam was there... {Leave it to your kids to keep you in check.} I told her to just fix it. I was practically to tears. The day before they could not even find the print. For those who do not know.. majority of the time, if I have tears, I am beyond pissed. Angry, wanting to tell you off, and hurt you pissed. Anyway, the day before, it took them 35 mins. to find the print and I saw the employee dig though stacks of card boards and boxes and to find the frame and mat. {Yeah, I can see how this was all my fault.} After all this this lady assured me that he District manager will be there tomorrow with a replacement frame and they will fix the problem. I told her just fix it. My husband will be here tomorrow and you can deal with him...
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